Only you and the team members you authorize can access your call transcripts. They aren't used for anything outside your account — not shared, not resold, not mined for someone else's benefit.
A transcript is a written record of a real customer conversation: their name, their number, their address, their problem. That's sensitive, and it should be locked to the people who actually need it. It is.
Access is something you control, not a default that exposes everything to everyone:
So you can give your office manager full access to review calls while a field tech only gets the summary for the job he's rolling to. You draw the line where it makes sense for your shop.
Loose access is how customer info leaks — a shared login, an old employee who still has the keys, a transcript forwarded to someone who didn't need it. Keeping the authorized list short and current shuts that down.
It's the same control that keeps your whole account secure: the fewer people with the keys, the fewer ways things go sideways. And because transcripts live in your account and nowhere else, honoring a customer's request to delete their call data is straightforward — there's no scattered copy to chase down.
If access control is a priority for how you run things, it's worth understanding how voice AI records and stores each call before you go live.
One honest note: some businesses face specific rules about who may view customer records. This is a plain-language overview, not legal advice — confirm your state's rules and talk to your attorney if you have obligations to meet.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.